Shipping policy
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Processing time
Please note that processing times and shipping times are different. Processing typically takes 2-3 business days. During high order volumes, processing may take up to 5 business days. Once your order has been processed, it will be shipped according to the chosen shipping method.
What are my shipping and delivery options?
In-Store Pickup:
In-store pickup is available for All purchases. Pickups are available Monday – Sunday at any time. An email confirmation will be sent to you when your order is ready. Please get back to me to schedule a pick up time that works for both of us.
Shipping Fees:
We offer shipping at the following rates:
– Domestic Shippings: 1-2 days (fee: 6€)
– International within EU: 4 days (fee: 20€)
– International out of EU: 7-14 days (fee: 40€)
* Additional shipping charges may apply for remote or international destinations. Shipping costs are not included in the product price and will be added at checkout.
What if I am in a hurry for my order?
If you have an urgent order or need your order delivered by a specific date, please contact us prior to placing your order to discuss feasibility and arrange the shipping accordingly.
Contact details:
- Website chat
- Email hello@flowhoopsbcn.com
- Call at +34 699123752
Can I track my order?
Once your order is ready and shipped, you will receive an email with the tracking information. You can track your order using the provided tracking number on our website or the carrier’s website.
Do you deliver internationally?
We offer international shipping to European countries. If you are out of Europe please contact us to study shipping feasibility.
Free shipping is not valid on international orders.
For information about customs process:
- Website chat
- Email hello@flowhoopsbcn.com
- Call at +34 699123752
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
- Phone: +34 699123752
- Email: hello@flowhoopsbcn.com
Returns policy
Returns conditions
Returns are only accepted when:
- A hoop is damaged on delivery.
- A hoop is defective. This case would be very rare as our working method keeps a close eye to all details and would not accept a defective hoop to be delivered. Our aim is your satisfaction and we want you to receive the best hoop possible. Please note, that if you hoop was shipped collapsed, it might be oval at first but it will soon return to its normal shape. This is called shape memory.
IMPORTANT!! Return requests MUST be requested within 24h after delivery.
Returns procedure:
If unfortunately, your package was damaged during the shipping, please send an email to flowhoopsbcn@gmail.com before 24h after delivery with the following details:
- Subject: Return request + (order number).
- Personal message and explanation (if necessary).
- Confirmation that you will use the original box for the return.
- Pick up address, day and hours available.
- Phone number and name of the person who will be there for the pick up.
- Attachment: Photo of damaged box (label needs to be seen) and hoop.
Once we receive your email we will process your request and provide you with a label for return shipment which you will have to paste in the box just over the old label. It is very important that you keep the same box for the shipping, otherwise we won’t be able to schedule a pick up. Please stay aware of your email inbox as we will soon replay to you with more indications.
How will you receive your money back:
For now we can’t handle refunds. You will be sent a store credit.
Hoops Warranty
Our hula hoops are from the best polypro and connection materials in the market, but they are not durable for lifetime. You will throw them and
from our store don’t have warranty.